TERMS OF USE AND PRIVACY POLICY – KIMI TOURS PHU QUOC

The website [insert your website URL, e.g., https://www.google.com/search?q=kimitoursphuquoc.com] is operated by Kimi Tours Phu Quoc for the purpose of providing information about travel services, tours, and related products. By accessing and using the website, you agree to comply with the following terms and conditions:

1. General Provisions The purpose of this website is to provide information and support for booking tours on Phu Quoc Island. The information on the website is regularly updated to ensure accuracy but is subject to change without prior notice. All content on the website is the property of Kimi Tours Phu Quoc. Customers are not permitted to copy, distribute, or reuse the content for commercial purposes without the company's written consent.

2. Privacy Policy

Collection of Personal Information: When registering or booking services via the website, WhatsApp, or other channels, we require necessary personal information (such as full name, phone number/WhatsApp, email) to provide the best possible service.
Information Security: Kimi Tours Phu Quoc is committed to strictly protecting customers’ personal information and will not share it with third parties, except when required by law.
Purpose of Information Use: The collected data serves to improve the customer experience, including sending information about products, new services, or promotional offers.

3. Payment Policy

Payment Methods: Customers can make payments through various methods, such as bank transfers, online card payments, or direct cash/card payments at our sales booth. All payment methods are secured.
Refunds: In the event of service cancellation by the customer, the cancellation policy applicable to the specific tour or package will apply. Detailed refund information is always stated with the specific service the customer has booked.

4. Booking and Cancellation Policy

Tour Booking: When booking (via website, WhatsApp, or in person), the customer must provide accurate details, including the date, number of people, and any special requests (e.g., dietary requirements, children).
Tour Cancellation: Customers may cancel their tour within a specified timeframe. However, some tours have specific cancellation conditions, so we recommend reviewing them carefully before booking. Kimi Tours Phu Quoc reserves the right to charge a cancellation fee depending on the timing of the cancellation and the specific rules of the given tour.

5. Rights and Responsibilities of Kimi Tours Phu Quoc

Providing Quality Services: Kimi Tours Phu Quoc is committed to delivering high-quality travel services and tours. In case of any issues, we will make every effort to support the customer to their full satisfaction.
Right to Modify Content: Kimi Tours Phu Quoc reserves the right to update and modify the terms of use on the website without prior notice. It is the customer's responsibility to regularly check for the latest version.

6. Rights and Responsibilities of the Customer

Responsibility for Provided Information: The customer must provide accurate and complete information so that we can effectively provide our services. The customer is held responsible for any issues arising from incorrect or incomplete details provided by them.
Compliance with Rules: By using the services, the customer agrees to comply with the rules, terms, and policies set forth by Kimi Tours Phu Quoc.

7. Contact and Complaints

Contact Information: For support, customers can contact us via WhatsApp, email, social media, or in person at our booth. Detailed contact information is listed on the website in the Contact section.
Complaint Handling Procedure: Kimi Tours Phu Quoc is committed to resolving all complaints promptly and fairly. Complaints can be submitted via email or WhatsApp. We typically respond to inquiries within 7 business days.

These policies are effective from January 1, 2025, and will be updated as necessary to comply with legal regulations and customer needs.